Crisis services on the chart that follows the person
Crisis alerts from intake screening, mobile crisis visits, risk screening and safety plans, on the chart the person carries into their next program.
Asked every week on a crisis team
Which crisis alerts are still waiting for triage?
Crisis alerts raised from intake screening answers are triaged in a tiered queue.
Who went out on last night’s mobile crisis visit?
Mobile crisis visits are recorded as encounters with every participant on them.
Does this person have a current safety plan?
Suicide-risk screening and safety planning follow the Zero Suicide framework, and the plan sits on the person’s chart.
Is a bed open for a transfer tonight?
One bed board covers inpatient units, residential treatment facilities and recovery residences, beside the level-of-care assessment.
What a crisis handoff looks like across separate systems
- A crisis contact is logged in one system, and the follow-up program starts a new chart in another.
- The risk screening and safety plan sit apart from the record the next program opens.
- When someone moves into a bed, staff type in again what the crisis team already learned.
What you run on Encore OS
- Crisis alerts raised from intake screening answers and triaged in a tiered queue
- Encounters with several participants, such as family sessions, mobile crisis visits and care team meetings
- Suicide-risk screening and safety planning that follow the Zero Suicide framework
- ASAM level-of-care assessments with a level-of-care history on each chart
- One bed board across recovery residences, residential treatment facilities and inpatient units
- 42 CFR Part 2 consent capture with redisclosure tracking
On the roadmap
- Crisis stabilization episodes with crisis-specific billing
Where this fits in your continuum
The same chart follows a person into and out of this program.
Travels with the person: Level-of-care historyPart 2 consentSafety plan
Before you choose
What happens when someone needs an inpatient or residential bed?
One bed board covers recovery residences, residential treatment facilities and inpatient units. The ASAM level-of-care assessment and its history stay on the same chart, so the receiving program sees why the person was placed there.
Can Encore OS bill crisis stabilization?
On the roadmap: crisis stabilization episodes with crisis-specific billing. Today, claims are checked against payer edit rules before submission.
More detail: Every level of care · Security and compliance
Further reading
Terms: Continuum of Care, CCBHC, ASAM Criteria
Walk through a crisis handoff
We will follow one person from a crisis alert to their next level of care on sample data.
Oliver Nielsen
Chief executive officer
Jeremy Bloom
Co-founder
Brittany Pierce
Co-founder and clinical advisor
Encore OS’s co-founders came to software from running behavioral health programs.